Privacy policy




1. Definitions and Interpretation

1.1. “Applicable Laws” means, in relation to a person, includes all and any –
1.1.1 statutes and subordinate legislation and common law;
1.1.2 regulations;
1.1.3 ordinances and by-laws;
1.1.4 circulars, codes of practice, directives, guidance notices, judgments and decisions of any competent authority or any governmental, intergovernmental or supernational agency, body, department or regulatory, self-regulatory or other authority or organisation; or
1.1.5 other similar provisions.
1.2. “Personal Information ” means information relating to an identifiable, living, natural person and where it is applicable, identifiable, existing juristic person, including all information as defined in the Protection of Personal Information Act 4 of 2013.
1.3. “Processing” means the creation, generation, communication, storage, destruction of Personal Information  as more fully defined in the  Protection of Personal Information Act 4 of 2013.
1.4. “STS” means Sectional Title Solutions (Pty) Ltd, and its affiliates.
1.5. “You” or the “user” means any person who accesses and browses this website for any purpose.
1.6. “Website” means the website of STS at URL or such other URL as STS may choose from time to time.

2. Status and Amendments

2.1. STS respects your privacy. This privacy policy statement sets out STS’s information gathering and dissemination practices in respect of the Website.
2.2. This Privacy Policy governs the processing of Personal Information provided to STS through your use of the Website.
2.3. Please note that, due to legal and other developments, STS may amend these terms and conditions from time to time. The version of the terms and conditions effective for this Privacy Policy are indicated by the effective date incorporated in the title of this Privacy Policy. It is your duty to remain appraised of the current version of this Privacy Policy. The date indicated in the heading of this Privacy Policy is the effective date that governs the browsing and use of this Privacy Policy from that date until the next revision of this Privacy Policy becomes effective.
2.4. By continuing to browse or use this Privacy Statement after a revised Privacy Policy becomes effective constitutes your agreement to observe this Privacy Policy as may be revised.

3. Processing of Personal Information

3.1. By providing your Personal Information to STS you acknowledge that it has been collected directly from you and consent to its processing by STS.
3.2. Where you submit Personal Information (such as name, address, Community Scheme information, telephone number and email address) via the website (e.g. through completing any online form) the following principles are observed in the processing of that information:
3.2.1. STS will only collect Personal Information for a purpose consistent with the purpose for which it is required. The specific purpose for which information is collected will be apparent from the context in which it is requested.
3.2.2. STS will only process Personal Information in a manner that is adequate, relevant and not excessive in the context of the purpose for which it is processed.
3.2.3. Personal Information will only be processed for a purpose compatible with that for which it was collected, unless you have agreed to an alternative purpose in writing or STS is permitted in terms the Applicable Laws;
3.2.4. STS will not disclose any Personal Information relating to you to any third party unless your prior written agreement and/or consent is obtained or if STS is required to do so in terms of the Applicable Laws
3.2.5. If Personal Information is released with your consent STS will retain a record of the information released, the third party to which it was released, the reason for the release and the date of release.
3.2.6. STS will destroy or delete any Personal Information that is no longer needed by STS for the purpose it was initially collected, or subsequently processed.
3.2.7 STS will process your Personal Information by way of transborder server(s), if required.


4. Collection of anonymous data

4.1. STS may use standard technology to collect information about the use of this website. This technology is not able to identify individual users but simply allows STS to collect statistics.
4.2. STS may utilise temporary or session cookies to keep track of users’ browsing habits. A cookie is a small file that is placed on your hard drive in order to keep a record of your interaction with this website and facilitate user convenience.

4.2.1. Cookies by themselves will not be used to identify users personally but may be used to compile identified statistics relating to use of services offered or to provide STS with feedback on the performance of this website.
4.2.2. The following classes of information may be collected in respect of users who have enabled cookies: The browser software used; IP address; Date and time of activities while visiting the website; URLs of internal pages visited; and referrers.
4.3. If you do not wish cookies to be employed to customise your interaction with this website it is possible to alter the manner in which your browser handles cookies. Please note that, if this is done, certain services on this website may not be available.

5. Security

5.1. STS takes reasonable measures to ensure the security and integrity of information submitted to or collected by this website, but cannot under any circumstances be held liable for any loss or other damage sustained by you as a result of unlawful access to or dissemination of any personal information by a third party.

6. Links to other websites

6.1. STS has no control over and accepts no responsibility for the privacy practices of any third-party websites to which hyperlinks may have been provided and STS strongly recommends that you review the privacy policy of any website you visit before using it further.

7. Queries

7.1. If you have any queries about this privacy policy please contact us by emailing

8. Downloadable Documents

8.1. Our PAIA manual is available for download HERE
8.2. Download Form 2 (Regulation 7) Public and Private Bodies: Request to Access Information
8.3. Download Form 3 (Regulation 8) Public and Private Bodies: Outcome of Request and Fees payable
8.4. Download Form 4 (Regulation 9) Private bodies only: Internal Appeal Form